01FAQs

Questions we hear often…
answered clearly.

The questions we get most about working with us. If yours isn’t here, reach out and we’ll answer.

01About TIQNIA

What exactly does TIQNIA do?

We build corporate websites, online stores, software (X-Shop for accounting and operations, Darb for learning platforms), business systems, digital marketing (SEO, Google Ads and Meta Ads), plus hosting and technical support — under one team accountable for delivery and what comes after.

Which countries do you work in?

We work with companies in Egypt and Saudi Arabia; our office is in Dokki, Giza.

How much experience do you have?

More than 9 years, with around 300 clients staying with us every year. You can see part of our work on the Our work page.

02Projects

How does a project start?

With a call or meeting to understand your business and needs. Then we send a clear proposal with scope, phases and timeline, and delivery runs in phases with reviews along the way.

How long does a project take?

It depends on the project’s size and details. The timeline is set clearly in the proposal before we start, and we stick to it.

How is the cost calculated?

There’s no single fixed price; cost depends on the scope. Once we understand your needs we send a detailed quote.

Do you build Arabic and English websites?

Yes — multilingual sites with proper content and URLs for each language, ready for search engines.

03Software

Can I try X-Shop or Darb before starting?

Yes. We run a demo on your way of working, followed by a 7-day trial.

Is there follow-up after go-live?

Yes. For the first 3 months an account manager follows up, then support continues under a clear contract, with ongoing updates.

04Digital marketing

Do you launch ad campaigns right away?

No. First we understand what you sell, to whom and how you market today, then decide the priority: SEO, Google Ads, Meta Ads, a landing page, tracking… or a mix.

Do you guarantee specific results?

We don’t promise numbers before we start. What we commit to: clear tracking for every campaign, measuring what matters like cost and quality per lead, and continuous improvement based on it.

05Technical support

I’m an existing client — how do I request support?

From the Technical support page you can message support on WhatsApp or call us directly; your request is logged and followed until it’s closed.

Do you renew hosting and domains?

Yes — hosting, domains, SSL certificates, business email and support contracts. Message us well before the renewal date from the Technical support page.

Another question?

Send it on WhatsApp or through the contact page.

Talk to us directly

Pick whatever is easiest — our team replies during working hours.

Phone call01017686542
WhatsApp+201017686542Open the chat

On a phone, tapping the number calls us right away.

Chat on WhatsApp